The Long-Term Care Ombudsman Program final rule guides implementation of the portions of the Older Americans Act governing grants to states for operation of Long-Term Care (LTC) Ombudsman programs. Presented by ACL staff, this webinar will provide an opportunity to review sections of the rule including:

• Responsibilities of key figures in the system, including the Ombudsman and representatives of the Office of the Ombudsman;
• Responsibilities of the entities in which LTC Ombudsman programs are housed;
• Criteria for establishing consistent, person-centered approaches to resolving complaints on behalf of residents;
• Appropriate role of LTC Ombudsman programs in resolving abuse complaints; and
• Conflicts of interest: processes for identifying and remedying conflicts so that residents have access to effective, credible ombudsman services.

To access the Long-Term Care Ombudsman Programs final rule in the Federal Register, click here.