I&R/A Resources
- Atlantis Community Inc. Strengthens Disaster Response through Intentional Partnership Profile
- Aging and Disability Resource Center (ADRC) – Hawai’i Island Fosters Disaster Preparedness through Person-Centered Emergency Planning Profile
- A New Standard of Innovation: Findings from the I&R/A Technology Survey
- CRS-AD Fact Sheet
- Online Basic Training for Aging and Disability I&R/A Professionals (ADvancingStatesiQ)
- Administration on Aging – Toolkit for Serving Diverse Communities
- Technology in Practice Profiles
- I&R/A Information Technology Systems: Findings from State Aging and Disability Agencies
Federal and National Resources and Contacts
ADvancing States Publications
- Did You Receive the Help You Needed? Quality Assurance and Training Drive Practice: Findings from the National Survey of Aging and Disability I&R/A Agencies
- Service Delivery in the Aftermath of a Pandemic: Findings from the Information and Referral/Assistance National Survey, April 2024
- Complex Needs and Growing Roles: The Changing Nature of Information and Referral/Assistance: 2018 Survey of Aging and Disability I&R/A Agencies
- The Changing Landscape of Aging and Disability Information and Referral/Assistance: 2015 Survey of Aging and Disability I&R/A Agencies- ADvancing States, June 2016
- Aging and Disability Information and Referral/Assistance Network: Challenges and Opportunities - ADvancing States, May 2013
National I&R Support Center Archives
- Communication Tip Sheets: Active Listening, Hearing Loss, Dementia, Difficult Calls, Stroke
- Managing High Call Volume, 2009
- World Class Conversations for Diverse Populations, 2009
- Advancing Diversity: Shaping Tomorrow’s Person-Centered Access to I&R, 2008
- Aging I&R/A: State Survey, 2006
- Aging I&R/A Inclusion/Exclusion Policy Development Guide for Aging Information & Referral/Assistance, 2005
- Assessment and Implementation Guide for Older Americans Act I&R/A Programs, 2002