The COVID-19 pandemic has brought the issue of social isolation into stark relief. State and community agencies across the country have responded to increased social isolation among older adults and people with certain health conditions though a variety of initiatives. Providing telephone reassurance and check-in calls is one key strategy that is being widely used across the country.
Programs are engaging volunteers and pulling in staff to meet the need for an increase in such check-in calls. Recognizing that certain conversation skills can help to build trust and deepen engagement, ADvancing States partnered with Emergency Design Collective to create a new Conversation Tips Toolkit designed to support reassurance and check-in programs. Join this webinar to learn about the toolkit and how it promotes connection by providing tips on building trust, having engaging conversation, accessing resources and navigating roles, and practicing self-care. Gain understanding of the human-centered design process that informed the development of the Toolkit.
This webinar will be held on Thursday, November 19, 2020, 3:30-4:30p.m. ET.