I&R/A Webinars

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The I&R Support Center hosts webinars on a regular basis with I&R Specialists concerning topics of interest to those who work in the field of aging and disability Information and Referral/Assistance. Webinars are recorded and are available for on-demand viewing at no cost on ADvancing States IQ, our online learning center. Webinar presentations and any handouts are available with the webinar recordings. If you are new to ADvancing States IQ, simply create an account for yourself to access recorded webinars. See the table below for available webinars; search functions allow you to find webinars by keyword, content category, or year. Click the title of the webinar to access the recording and materials on IQ.

Information on upcoming webinars is disseminated through the I&R Center’s distribution list; to join, please click here.

I&R Webinars

Title	Description	Date
Information Access Champions! Making Sure Information is Easy to Get, Easy to Understand, and Respectful	Information access is a fundamental tenet of I&R services. Standards for information and referral emphasize that I&R services optimize access to community information and resources for all people. But what does it mean to truly champion inclusivity and accessibility in information access? Virginia has long recognized the challenges faced by people with disabilities and their families in navigating the maze of information sources along with complex service systems. Enter Information Access Champions – Virginia's project to rewrite the narrative of accessibility. Through an initiative grounded in human-centered design principles, partners are embarking on a journey toward collaborative system change to reimage how information is created, disseminated, and received. IQ Category: Consumer Access to Services	October 30, 2024
Responding to Financial Needs: Resources from the CFPB for Individuals, Families, and Professionals	Community and financial needs may drive individuals and families to reach out to Information and Referral/Assistance programs. As financial needs and situations become more complex, having access to reliable information and resources is increasingly important. Join this webinar to hear from the Consumer Financial Protection Bureau (CFPB) and learn about the many CFPB resources designed to support consumers, families, and even professionals on topics such as housing, debt, financial exploitation, retirement, caregiving, and more! IQ Category: Consumer Access to Services	September 19, 2024
An I&R/A Perspective on Demographic Data	Demographic data can inform and impact key areas of Information & Referral/Assistance (I&R/A) programs, from service delivery and the resource database to partnerships and more. Developments in the policy environment also emphasize data collection on demographic characteristics. Yet collecting demographic information at the frontlines of service delivery can come with unique considerations. Join this webinar to gain insights on this topic from your national partners who will share findings from a survey of I&R/A programs and experiences from the perspective of national contact centers. IQ Category: Consumer Access to Services	July 31, 2024
Supporting Disabled Veterans and their Caregivers	In this webinar, attendees heard about the Disabled American Veterans (DAV) caregiver support program and the free services offered by this trusted organization. They learned how to navigate and connect with DAV’s inventory of no-cost resources and services for veterans and their caregivers. Additionally, a program representative shared specific examples of how DAV and the DAV Auxiliary team have helped veterans and their caregivers as they navigate the often-difficult adjustment to civilian life. IQ Category: Consumer Access to Services	May 15, 2024
Unlocking Support: Alzheimer's Association 24/7 Helpline	This webinar aims to provide a foundation to understand the basics of Alzheimer's and dementia, the importance of early detection and the diagnostic process, and current FDA approved treatments for Alzheimer's. You will hear about the challenges and stressors caregivers experience and also gain an understanding of the role of the 24/7 Helpline and when to refer your clients for support. IQ Category: Consumer Access to Services	April 11, 2024
Putting MIPPA to Work: Tools to Help Connect Clients to Benefits	Due to out-of-pocket costs, Medicare beneficiaries with lower incomes and resources may delay or go without needed health care or prescription medication. I&R professionals can help connect clients to programs that help lower-income Medicare beneficiaries with their health and prescription drug costs. Join this webinar to learn about the Medicare Improvements for Patients and Providers Act of 2008 (MIPPA), the federal legislation that authorizes federal grants to states and tribes to provide outreach and assistance to eligible Medicare beneficiaries for benefit programs that help to lower their Medicare costs. Gain insight into the benefit programs that provide financial assistance to eligible beneficiaries: the Medicare Savings Programs (MSP) and the Low-Income Subsidy (LIS, also known as Extra Help with Medicare Prescription Drug Costs). Additionally, representatives from the National Council on Aging (NCOA) and ADvancing States will share highlights from recent research and discuss information and tools from their respective organizations that I&R professionals can use to strengthen their knowledge of MIPPA and these programs as well as provide outreach to their communities. IQ Category: Medicaid, Medicare and Health Care Coverage	March 21, 2024
SLTCOP for I&R/a Professionals	Understanding the Long-Term Care Ombudsman program (LTCOP) is important for Information and Referral/Assistance professionals. This webinar explores the role and responsibilities of the LTCOP. The Ombudsman program serves as an advocate for residents of nursing homes and residential care communities. At the end, participants will know when it's appropriate to refer callers to the LTCOP and what kind of assistance the caller can expect to receive. IQ Category: Preventing Abuse and Exploitation	February 6, 2024

I&R/A Webinars

I&R Webinars

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