Understanding Self-Neglect: A Conversation for I&R/A Professionals

This conversation-based webinar explored self-neglect and its intersection with Information & Referral/Assistance (I&R/A) services. Through guided discussion, panelists shared practical insights on collaboration, communication strategies for complex situations, and the role of community touchpoints in supporting individuals and connecting them to resources. This session was designed to provide real-world perspectives for frontline professionals.

This webinar was held on April 16, 2026.

IQ Category: Preventing Abuse and Exploitation 

This webinar covered Medicare basics, including eligibility, services, coverage options, cost assistance programs, and cost-sharing/coordination with Medicaid. The webinar will also address Medicare counseling through the State Health Insurance Assistance Program or SHIP.

This webinar was held on March 25, 2026

IQ Category: Medicaid, Medicare and Health Care Coverage

This webinar addresses person-centered approaches in Information & Referral/Assistance (I&R/A) practice, focusing on how specialists can center conversations on what truly matters to the people they serve. The webinar explored the foundations of person-centered thinking, counseling, and practice; examined how these approaches differ from eligibility-driven models; and identified practical skills such as active listening and strengths-based thinking that support person-focused engagement. Through the webinar, practice identifying what is important to and important for individuals and learn how to apply these concepts across consumer access systems to support dignity, choice, and meaningful community living.

This webinar was held on February 17, 2026

IQ Category: Consumer Access to Services

This webinar highlighted insights from the national Information & Referral/Assistance (I&R/A) survey and practices across aging and disability networks. The webinar explored how I&R/A programs collaborate with partners within the I&R sector and with health and human service providers to strengthen referrals and access to services. Presenters addressed the elements that support collaboration, the roles of I&R/A programs in consumer access systems, and the impacts on service delivery for individuals seeking information, resources, and assistance.

This webinar was held December 19, 2025.

IQ Category: Consumer Access to Services

The Ruby Slipper Effect: Redefining Challenging Interactions and Empowering Callers

Some of the most challenging interactions can lead to the most powerful outcomes. This engaging session explored how to recognize and reframe difficult conversations, helping callers uncover their own strengths and build the confidence to advocate for themselves. Community resource navigation Wizard Richard Smith, CRS, CRS-AD, CRS-DC, guides participants on a journey down the yellow brick road toward empowerment, perspective, and purpose—reminding us that sometimes clients’ strengthens are already within reach.

This webinar was held on November 17, 2025.

IQ Category: Consumer Access to Services