As states have shifted long-term services and supports (LTSS) from fee-for-service to managed care, processes that affect member outcomes become very important for community-based partners to meet state and MCO requirements. Improving operations in areas such as person-centered care and care transitions can increase efficiency and improve the quality of care, outcomes, member satisfaction and quality of life.
The National Committee for Quality Assurance (NCQA) is sponsoring a webinar through the American Society on Aging web seminar series on enhancing core operational processes for LTSS care delivery. During this webinar, Paige Cook from NCQA will share insights from their research on person-centered care and care transitions, and tools to effectively measure quality and implement quality improvement initiatives.
Join NCQA on Tuesday, July 11th, 2017 from 1:00 p.m. to 2:00 p.m. ET.