Providing Culturally Competent Care: Meeting the LTSS Needs of Dually Eligible Beneficiaries

The Centers for Medicare & Medicaid Services (CMS), Medicare-Medicaid Coordination Office (MMCO), is hosting a webinar on how to identify long-term services and supports (LTSS) preferences, values, and needs of members from diverse cultural backgrounds. Individuals from racial and ethnic minority groups often experience disparities in access, quality, and outcomes in LTSS, such as higher rates of rehospitalization under home health care and lower quality of care in nursing homes. Presenters will discuss strategies for effectively meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences.