Quality Management: How Georgia Adapts to a Growing Senior Population

In the year 2000, Georgia’s Division of Aging Services (DAS) faced a daunting challenge: the state's senior population was expected to triple in size by 2050. In response, the state launched an ambitious quality program, based on the Baldrige Excellence Framework. Today this highly successful initiative produces continuous process improvement and has laid the foundation for a secure, healthy future. This free webinar will examine the essentials to effective quality management that the state of Georgia has learned over nearly two decades. The presenters will share the methods they have refined, the results they’ve achieved, and even some of the mistakes they’ve made along the way. This webinar is designed to prepare organizations to launch and maintain quality management programs.