ADvancing States is pleased to publish findings from the Aging and Disability 2023 Information and Referral/Assistance (I&R/A) National Survey. ADvancing States’ National Information and Referral Support Center, in partnership with the National Council on Independent Living (NCIL), conducted this comprehensive survey to assess the current landscape of I&R/A programs serving older adults, people with disabilities, and caregivers. Findings from the survey highlight trends and developments in the provision of I&R/A services. Survey findings will be published in a series of issue briefs focusing on service delivery, quality assurance, technology, and partnerships reflecting the perspectives of I&R/A professionals and administrators in state agencies on aging and disability, Area Agencies on Aging, Centers for Independent Living, Aging and Disability Resource Centers, No Wrong Door systems, 211 services, and other non-profit human service organizations. The first issue brief, Service Delivery in the Aftermath of a Pandemic: Findings from the Information and Referral/Assistance National Survey, explored several dimensions of service delivery and service needs.
The second issue brief in the series, Did You Receive the Help You Needed? Quality Assurance and Training Drive Practice: Findings from the National Survey of Aging and Disability I&R/A Agencies, explores several dimensions of quality assurance and training, including I&R/A standards, quality assurance and improvement, outcome measures, staff training, and staff certification. The survey results demonstrate that agencies use a variety of means to ensure the quality of services provided. Quality assurance and training strengthen I&R/A service delivery and support effective services and outcomes.
Read the issue brief here.