Membership and Communications Manager

The National MLTSS Health Plan Association is seeking a Membership and Communications Manager. This position is responsible for developing and implementing strategies to engage and expand membership and managing all communications efforts. 

Key Responsibilites: 

Membership Management

•  Member Recruitment and Retention: Develop and execute strategies to attract new members and retain existing ones. Manage the membership lifecycle, including onboarding and engagement.
• Member Relations: Serve as the primary point of contact for members, addressing inquiries and resolving issues in a timely manner.
• Data Management: Oversee the membership database, ensuring accuracy and up-to-date information. Analyze membership data to identify trends and opportunities.
• Member Benefits: Develop and manage programs and benefits that add value for members. Evaluate the effectiveness of these programs and adjust as needed.

Communications

•  Content Creation: Develop and produce engaging content for newsletters, website updates, social media, and other communication channels.
• Public Relations: Craft press releases, manage media relations, and coordinate with external stakeholders to enhance the organization’s visibility and reputation.
• Internal Communication: Ensure effective communication within the organization, keeping staff and members informed of relevant updates and initiatives.
• Marketing: Collaborate on marketing campaigns to promote events, programs, and membership benefits.

Qualifications: 

•  Bachelor’s degree required. Advanced degree or certifications in relevant areas are a plus.
• 1-2 years of experience in membership management, communications, or a related field, preferably within a non-profit or association environment.
• Exceptional written and verbal communication skills, proficiency in social media platforms, relationship development; familiarity with political and policy landscape related to healthcare, particularly Medicaid, Medicare and/or managed care preferred.
• Strong organizational skills, attention to detail, the ability to work both independently and as part of a team.
• Ability to manage multiple projects simultaneously and meet deadlines.

Click here to learn how to apply.