Business Process Analysis for Human Services

When your mission is to help society's most vulnerable members, it's often hard to see that work as a "business." Yet establishing a set of repeatable business processes is essential for nearly any successful state agency or community-based organization (CBO). This webinar will help your state and its provider network lock in standards that lead to more funding and better outcomes for clients.

• Discover how business process analysis enhances efficiency, funding, and client outcomes
• Examine the concept of ACE – Accuracy, Consistency, Efficiency
• Walk through the basic steps of business process analysis

This webinar will also address the human aspect of your change, and how to manage exceptions to your established operating procedures.

This webinar will be held on Thursday, November 19, 2020 at 2:00 P.M. ET.