Surveys

Community Service Options, Inc (CSO) is an organization dedicated to assisting persons with developmental disability to receive service and live in the “least restrictive” setting. CSO provides screening, eligibility assessment, service coordination, and advocacy throughout the Chicago area. The website provides links to their services and assessment tools.

This survey developed by the Illinois Department of Human Services is intended to match potential roommates by compatibility of habits and interests. The goal is to find a good match of potential housemates.

Housing grantees can use this application as a survey tool that allows service coordinators to get a snapshot of an applicant’s financial situation as he/she begins to research potential housing options.

Medicaid clients and advocates have stressed the importance of case management services to ensure that clients have access to supports, choice among providers and services to meet their needs. Quality became a primary topic of discussion for the Quality for Equality (Q4E) Committee. The Q4E identified concerns regarding the process by which the Department and case management agencies incorporate client input into quality improvement initiatives. Review the Q4E’s final report and recommendations.

WV Real Choice worked in collaboration with other agencies and organizations to create improvements in long term support systems so persons with disabilities and/or long term illnesses can make their own choices and have the necessary supports to live and work in their communities. One way the grant accomplished systems change at a grassroots level is by funding innovative community-based model projects. Review program materials including the RFP flyer and a project process questionnaire.

The Oregon Dept. of Human Services, Division of Seniors and People with Disabilities (SPD) contracted with Human Service Research Institute to develop a consumer survey exploring the satisfaction of people served by SPD in-home Waiver programs (seniors, people with physical and developmental disabilities). The project team worked collaboratively with SPD staff and Stakeholder Group to develop a survey instrument and process that adequately addresses the interests and concerns of all involved.

The West Virginia Medicaid Aged and Disabled Waiver Program developed a number of provider audit tools. Monitoring Tools include: Site, Homemaker, Case Management, Personnel Files and Quality Assurance.

West Virginia has chosen to modify the PES E/D to capture both the experiences of participants in the Personal Options waiver (who are able to self-direct a portion of their services), as well as those in the traditional waiver program. WV added an additional domain for Personal Options participants that addresses the adequacy of support staff, resource consultants and financial management services. The survey and training manual are attached.

Minnesota has shared two of their protocol surveys created as a follow-up to a more extensive, detailed gap analysis completed statewide in 2001. This update has been completed in 2003 and 2005, and will continue to be part of HCBS capacity assessment and HCBS capacity building. The analysis looked at the availability and demand of specific services, including long-term care supports, senior housing and long-term care beds. The 2001 Bulletin is also included for historical information.

The Alabama Medicaid Agency contracted with The Lewin Group to conduct a single point of entry feasibility study. Lewin and the Alabama Medicaid Agency staffed a single point of entry work group composed of Alabama consumers and other long term care stakeholders; this work group guided the study. A literature search on SPE best practices and national initiatives was used to develop three possible models for the state, each of which presents an array of pros and cons.