SPD Consumer Survey: Survey Development and Field Test Report

File Downloads / Links

  • Field Test Report: Appendix PDF
  • Field Test Executive Summary PDF
  • Field Test Report PDF

Article Publication Date: 
3/27/2006
Summary: 
The Oregon Dept. of Human Services, Division of Seniors and People with Disabilities (SPD) contracted with Human Service Research Institute to develop a consumer survey exploring the satisfaction of people served by SPD in-home Waiver programs (seniors, people with physical and developmental disabilities). The project team worked collaboratively with SPD staff and Stakeholder Group to develop a survey instrument and process that adequately addresses the interests and concerns of all involved.
Article Author: 
Murphy, Julie; Kimmich, Madeleine
Topics: 
Quality; Medicaid Waivers
Types/Tools: 
Surveys
Populations: 
Aging/Older Adults; Developmental/Intellectual Disabilities; Physical Disabilities
Sources: 
Grantee produced; HSRI
Programs/Initiatives: 
N/A
States: 
All States/Territories; Oregon
Keywords: 
Human Services
consumer satisfaction; quality assurance; improvement; quality; field test; mail surveys; face-to-face; prioritization scores; consent form; feedback form;

Contact

Julie Murphy
Murphy@hsri.org

Short URL: http://www.advancingstates.org/node/51057