Measuring Consumer Outcomes and Satisfaction in California: Identifying a Survey to Provide a Foundation for Quality Management

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Article Publication Date: 
9/1/2004
Summary: 
As part of California’s QA/QI grant, this report discusses grant activity related to the measurement of consumer outcomes. Included in the report are a comparative review of consumer satisfaction survey instruments considered for use and an analysis of California’s information system with respect to the requirements of participation in National Core Indicators.
Topics: 
Quality
Types/Tools: 
Reports; Assessments; Manuals; Surveys; Comparison Table, Matrix or Chart
Populations: 
N/A
Sources: 
Grantee produced
California
Programs/Initiatives: 
Real Choice Systems Change
States: 
California
Keywords: 
State/Agency Information
QA/QI; quality assessment; survey development; survey tools; consumers; consumer survey; information systems; National Core Indicators; NCI; Comparative Analysis; Participant Experience Survey; PES; National Core Indicators (NCI) Consumer Survey; XenologiX Consumer Satisfaction Survey; Movers Survey; Client Developmental Evaluation Report (CDER); Waiver Review Protocol; Life Quality Assessment (LQA);

Contact

Nirvana Huhtala Petlick
npetlick@ifh.rutgers.edu

Short URL: http://www.advancingstates.org/node/51136