Using Consumer Surveys for Quality Management: A Modified PES as One Option

Article Publication Date:

7/11/2006

Summary:

This presentation was given on a technical assistance call to Cash & Counseling grantees on July 11, 2006. The presentation highlights the Modified Participant Experience Survey as an option for quality management.

Article Author:

Galantowicz, Sara

Topics:

Consumer/Participant Direction

Types/Tools:

Archived conference materials / Presentations; Manuals; Training materials

Populations:

Fiscal Intermediary

Sources:

Truven Health Analytics (formerly Thomson Reuters)

Programs/Initiatives:

Cash and Counseling

States:

All States/Territories

Keywords:

Expenditures; Community Inclusion

Consumer Surveys options; Quality Management; Looking at Existing Tools; Participant Experience Survey; PES Development; PES Current Consumer Surveys for Self-Direction; Versions; PES: Domains; Sample Items; Access to Care; Choice and Control; Respect and Dignity; Maine’s CD-PAS Survey; Modifying the PES in Maine; Crafting the new items in Maine; Testing the new items in Maine; Field Testing in Maine; West Virginia’s Combined PES Tool; Testing the WV Survey; Issues for Consideration

Contact

Elizabeth Maguire

National Resource Center for Participant-Directed Services

elizabeth.maguire.1@bc.edu

Phone:

617-552-0562

Short URL: http://www.advancingstates.org/node/52187

Using Consumer Surveys for Quality Management: A Modified PES as One Option

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