Helping Consumers Manage Long-Term Services and Supports in the Community: State Medicaid Program Activities

The Medicaid program is a source for many innovative practices in making long-term services and supports (LTSS) available to consumers. Case management services have been integral to Medicaid community-based LTSS programs since their inception, but as the programs have grown and evolved the functions performed by case managers have changed. This brief describes current case management efforts in states and activities and policies that can enhance states’ efforts to help consumers.