Aging and Disability Resource Center

This document contains best practice examples and ideas for follow-up policies. Aging and disability resource centers (ADRCs) are required to have a written policy describing when and how they will follow-up with people that contact them for information and assistance. The policy helps determine outcomes and provides additional assistance when needed.

This sample memorandum of agreement (MOA) can help facilitate collaboration between ADRCs and Independent Living Centers (ILC) operating in a shared area by clarifying roles and responsibilities. This can help avoid duplicative effort and facilitate information sharing to maximize the resources of both centers, resulting in improved quality of services.

This assessment is designed to assist organizations in evaluating their readiness to perform key functions of ADRCs. The online version provides users with immediate feedback and links to resources to help build needed capacity. Functional areas measured include: organization and governance; personnel and training; service delivery and operations; outreach and marketing; IT; partnerships; and evaluation and monitoring.

This report and sample survey were used to evaluate information and assistance services provided by GA Area Agencies on Aging (AAA). The report summarizes the responses and lists recommendations for measuring and improving consumer satisfaction with this aspect of AAA services. The Quality Assurance Team of the Division of Aging Services mailed the survey to users such as consumers and their caregivers, case managers, friends and family members. They received 840 responses.

Help-Link is the ADRC of Jackson County, WI. Find here their logo in three forms: simple logo, logo with the full name of the ADRC, and a photo of the logo used on the agency’s roadside sign.

The MN Board on Aging, the agency with primary responsibility for MinnesotaHelp.info, issued this RFP with the goal of contracting an organization to maintain the database underpinning the website. The site is an online directory of services helping people in Minnesota find human services, information and referral, financial assistance, and other forms of help. Proposals must be submitted by Friday, May 30, 2008.

This book and corresponding materials present a strategy for improving the health care workforce serving older adults via expanded education and training, models of care, and public/private programs. The committee proposes a three-prong approach: 1)Enhance the geriatric competence of the entire workforce; 2)Increase the recruitment and retention of geriatric specialists and caregivers; 3)Improve the way care is delivered. The book is available free online or for sale in PDF or hard copy format.

CMS has available approximately $8 million in funding to continue to support States' efforts to address complex issues in long-term care reform. In addition, CMS was also awarded $5 million for Aging and Disability Resource Center /Area Agencies on Aging grants. Applications are due no later than July 17, 2008. Please see the full solicitation for details. Also included for background is a list of FY2007 grant recipients focused on person-centered planning and state profile tools.

The Iowa Dept. of Elder Affairs was seeking proposals for development of two local ADRC pilot projects to provide a coordinated system of information and access in order to minimize confusion, enhance individual choice and support informed decision-making. Core functions include planning, collaboration, long-term services, supports & options counseling. Proposals were due on 3/20/08. Use this RFP as an example in developing similar products.

The Pierce County ADRC in Washington State uses this Memorandum of Understanding (MOU) with its partners to establish collaborative, mutual agreements. Included in the MOU are project descriptions, goals and services explanations, mutual agreement terms, including a requirement for cross-training, and confidentiality agreements.