In this webinar, attendees heard about the Disabled American Veterans (DAV) caregiver support program and the free services offered by this trusted organization. They learned how to navigate and connect with DAV’s inventory of no-cost resources and services for veterans and their caregivers. Additionally, a program representative shared specific examples of how DAV and the DAV Auxiliary team have helped veterans and their caregivers as they navigate the often-difficult adjustment to civilian life. 

IQ Category: Consumer Access to Services

This webinar aims to provide a foundation to understand the basics of Alzheimer's and dementia, the importance of early detection and the diagnostic process, and current FDA approved treatments for Alzheimer's. You will hear about the challenges and stressors caregivers experience and also gain an understanding of the role of the 24/7 Helpline and when to refer your clients for support.

IQ Category: Consumer Access to Services

Understanding the Long-Term Care Ombudsman program (LTCOP) is important for Information and Referral/Assistance professionals. This webinar explores the role and responsibilities of the LTCOP. The Ombudsman program serves as an advocate for residents of nursing homes and residential care communities. At the end, participants will know when it's appropriate to refer callers to the LTCOP and what kind of assistance the caller can expect to receive. 

IQ Category: Preventing Abuse and Exploitation

Join the National I&R Support Center and our partner, the National Council on Independent Living, for a presentation on key trends and developments in Information & Referral/Assistance services. This webinar draws on findings from the 2023 Aging and Disability I&R/A National Survey. This comprehensive survey explored the landscape of I&R/A services in areas such as staffing, referrals and unmet needs, partnerships, standards, training, and more.  

IQ Category: Consumer Access to Services

Communication is at the heart of Information and Referral. I&R professionals communicate with individuals, families, and community members every day. I&R specialists know the power of words. Join this webinar to learn about Reframing Aging and communication practices that advance age-inclusive language. Reframing aging promotes aging as a part of the human experience that engages all of us.

IQ Category: Community Integration