Article Publication Date:
7/30/2004
Summary:
Richland County, Wisconsin created a manual detailing procedures for handling information and referral calls to their Aging and Disabilties Resource Center. The 12 page flip chart guide contains information on greeting callers, assessing for emergency, plan of action and post call work.
Types/Tools:
Populations:
N/A
Sources:
Grantee produced
Wisconsin, Richland County
Programs/Initiatives:
Aging and Disability Resource Center
States:
Keywords:
State/Agency Information
information and referral; call center; guide
Contact
Janice Smith
Resource Center Development Coordinator
Bureau of Aging & Disability Resources
smithja@dhfs.state.wi.us
Phone:
608-266-7872
Short URL: http://www.advancingstates.org/node/50252