Client Satisfaction / Program Evaluation Plan for Case Managed Programs at the Area Agency on Aging of Pasco-Pinellas, Inc.

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Article Publication Date: 
6/19/2008
Summary: 
This document describes new processes developed at an Area Agency on Aging (AAA) in Florida to ensure that clients are receiving quality case management services. The report contains flow diagrams depicting evaluation process for monthly home visits, provider review during annual monitoring, and complaint tracking as well as the new client satisfaction process which is to implemented annually.
Topics: 
Quality; Resource Center
Types/Tools: 
Reports
Populations: 
N/A
Sources: 
Area Agency on Aging of Pasco-Pinellas, Inc.
Programs/Initiatives: 
Aging and Disability Resource Center
States: 
All States/Territories; Florida
Keywords: 
State/Agency Information
evaluation; client satisfaction; Pasco-Pinellas; flow chart; AAA; area agency on aging; complaint tracking

Contact

Area Agency on Aging (AAA) of Pasco-Pinellas, Inc. (AAAPP)
Phone: 
727-570-9696

Short URL: http://www.advancingstates.org/node/51767