Client Satisfaction / Program Evaluation Plan for Case Managed Programs at the Area Agency on Aging of Pasco-Pinellas, Inc.
Article Publication Date
Summary
This document describes new processes developed at an Area Agency on Aging (AAA) in Florida to ensure that clients are receiving quality case management services. The report contains flow diagrams depicting evaluation process for monthly home visits, provider review during annual monitoring, and complaint tracking as well as the new client satisfaction process which is to implemented annually.
Topics
Types/Tools
Populations
Sources
Area Agency on Aging of Pasco-Pinellas, Inc.
Programs/Initiatives
States
Keywords
evaluation; client satisfaction; Pasco-Pinellas; flow chart; AAA; area agency on aging; complaint tracking
Contact
Area Agency on Aging (AAA)
of Pasco-Pinellas, Inc. (AAAPP)
NULL
Phone
727-570-9696