ADRC Training Materials: Hawaii
Article Publication Date
Summary
Staff at the Hawaii ADRC were oriented to the ADRC model and trained in vital customer service and communications skills using these materials. The outline lists the objectives and time needed for training exercises. Two curriculum grids, one for ADRC orientation and one for customer service skills, list training areas, outcomes, and methods. Each grid contains materials for both paid staff and volunteers.
Topics
Types/Tools
Populations
Sources
Hawaii
Programs/Initiatives
States
Keywords
communication skills; customer service; interview; Sequence of Service Standard;
Contact
Audrey
Suga-Nakagawa
NULL
audsn@hawaii.rr.gov
Phone
808-840-1819