ADRC Stakeholder Satisfaction Report: A Comprehensive Assessment of Consumer and Board Member Satisfaction

File Downloads / Links

  • Survey Report Word
  • Survey Report PDF

Article Publication Date: 
9/17/2005
Summary: 
This report summarizes the results of the Massachusetts qualitative consumer satisfaction surveys with both ADRC consumers and surveys of the Consumer Board and Community Partners Advisory Board. The report contains the survey tool, methodology, findings and recommendations to improve satisfaction among these key stakeholder groups as part of the ADRC project’s continuous quality improvement approach.
Topics: 
Resource Center
Types/Tools: 
Reports; Surveys
Populations: 
Aging/Older Adults; Developmental/Intellectual Disabilities; Physical Disabilities
Sources: 
Grantee produced
Massachusetts, Massachusetts Rehabilitation Commission
Programs/Initiatives: 
Aging and Disability Resource Center; Information and Referral
States: 
All States/Territories; Massachusetts
Keywords: 
Single Point of Entry/No Wrong Door
No Wrong Door Approach; Continuous Quality Improvement; Elder Services of Merrimack Valley; Northeast Independent Living; Community Partners Advisory Board; CPAB; Consumer Board

Contact

Emily Neaville
The Lewin Group
adrc-tae@lewin.com

Short URL: http://www.advancingstates.org/node/50749