Grantee produced

Staff at the Hawaii ADRC were oriented to the ADRC model and trained in vital customer service and communications skills using these materials. The outline lists the objectives and time needed for training exercises. Two curriculum grids, one for ADRC orientation and one for customer service skills, list training areas, outcomes, and methods. Each grid contains materials for both paid staff and volunteers.

This graphic shows how information requests from or about people with long-term care needs are handled in Ohio. The illustrated processes include the information request, intake and referral, assessment, and follow-up and evaluation.

In 2000, Rhode Island launched an initiative called “Rhodes to Independence” (RTI) to promote systems changes that reduce barriers to employment. RTI focuses on health care, transportation, housing, youth transitions, and diversity. Below, find RTI’s 2005 annual report, a recruitment brochure for the RI Business Leadership Network, and brochures in English and Spanish advertising Sherlock, a health insurance program for employed people with disabilities.

Arkansas was one of 10 states awarded funds from the CMS to improve home and community based services. The project has many goals including developing and implementing a statewide one stop system for long term care services and options. The website lists their other objectives, their strategic plan, and also has the premiere edition of their newsletter. Review the information about this collaborative effort between consumers, stakeholders, and state policy makers.

Are you looking for an example of how one state is helping connect consumers to workers? Are you looking for a personal care attendant? Are you seeking employment as a personal care attendant? This website helps Direct Service Workers find employment allowing them uploading their application; consumers can search a database of available workers. Visitors can also find tips for hiring workers, tax information, and answers to other frequently asked questions.

The first of these two presentations is for volunteer partners who help persons with disabilities and their families integrate employment transition into individual education plans (IEP). It is broad in scope, touching on the rights of the individual and family, employment and training resources, and state supports available. The second training focuses on the policy level and describes the goals, participants, outcomes, and keys to success of a statewide youth transition program.

A broad coalition of stakeholders created this example of a comprehensive state-level workforce development plan. The document suggests solutions to the following workforce challenges: recruitment and retention; education, training and development; data gathering and monitoring; status and awareness of profession; and mentoring and supervision. An executive summary and 1-page call to action targeted at key stakeholders are included.

This report and sample survey were used to evaluate information and assistance services provided by GA Area Agencies on Aging (AAA). The report summarizes the responses and lists recommendations for measuring and improving consumer satisfaction with this aspect of AAA services. The Quality Assurance Team of the Division of Aging Services mailed the survey to users such as consumers and their caregivers, case managers, friends and family members. They received 840 responses.

Help-Link is the ADRC of Jackson County, WI. Find here their logo in three forms: simple logo, logo with the full name of the ADRC, and a photo of the logo used on the agency’s roadside sign.

This article explores the benefits and challenges people who have disabilities experience when managing their personal care programs. It also examines how LIFE Accounts would complement social participation opportunities for persons with disabilities.