Human Services

Recognizing the diversity and the different ways to health, the mission of the Cross Cultural Health Care Program is to serve as a bridge between communities and health care institutions to ensure full access to quality health care that is culturally and linguistically appropriate. Through a combination of cultural competency trainings, interpreter trainings, research projects, community coalition building, and other services, the CCHCP serves as a bridge.

This brief examines employment & program participation patterns of low income adults with disabilities & how well the current safety net meets their needs. It compares low-income across employment, program participation & income status. These comparisons highlight some of the unique challenges & motivate broader discussion of gaps in the safety net. Particularly striking are the conflicting messages regarding work & program participation sent by existing programs & policies.

Provided here are serveral articles, resources & a presentation on social marketing. Social marketing is the planning and implementation of programs designed to bring about social change using concepts from commercial marketing. Key Concepts: -A social or behavior change strategy -Most effective when it activates people -Targeted to those who have a reason to care & who are ready for change -Strategic & requires efficient use of resources -Integrated & works on the “installment plan”

These materials were developed by the Sutton Group and are focused on people over 50 and adults with disabilities. The two handouts provide information on effective ways to market to both of these groups. A link is also provided to the Sutton Group website.

This draft of a consumer satisfaction survey to be used by an ADRC can help continuous quality improvement efforts and address national evaluation questions. The survey asks questions about general experience with the organization and also asks for demographic information.

The National Organization on Disability website offers resources for marketing to people with disabilities as well as to their friends, families, employers, and service providers. The website includes a list of comunications firms specializing in marketing to people with disabilities, strategies for reaching them, and guidelines for writing about them.

This is an overview of selected intake forms used by aging and other human service agencies. It contains descriptions of informational elements, format, targeted populations and staff training.

Describes requirements for non-Medicaid Home and Community Based Services. Administrative guidelines and requirements for Area Agencies on Aging.

This paper discusses the ethical/right relationship that must exsist between service systems and the people they serve and between the individuals in the service system and the people they serve. It provides a good underpinning for work in person-centered planning.

This paper explores the essential relationships that must exist if people are to take precedence over systems. It considers bureaucracy and its relationship to the people it purports to serve. This article serves as a nice underpinning for work on person-centered planning.