Consumer Recipient Survey Reports – 2007 & 2008
Article Publication Date
Summary
Looking for a way to gauge consumer satisfaction in self-direction programs? The state of Virginia Department of Medical Assistance Services (DMAS) conducts an annual Consumer-Directed Recipient Satisfaction Survey, to monitor the performance of the fiscal agent and to provide DMAS with feedback to assist in the development and implementation of quality improvement strategies. The first and second year statewide survey and findings from 2007 and 2008, are available below.
Populations
Sources
Public Partnerships, LLC
Programs/Initiatives
States
Keywords
DMAS; Consumer-Directed Recipient Satisfaction Survey; PPL payroll; PPL fiscal management services; DMAS Consumer-Direct Program; Continuous Improvement Plan
Contact
John
Mkandawire
4991 Lake Brook Drive, Suite 90
Glen Allen , VA 23060
NULL
jmkandawire@pcgus.com