The Cost of Frontline Turnover in Long-Term Care

Turnover among direct-care workers in long-term care costs U.S. employers about $3,500 per employee, or more than $4 billion a year. This report outlines the known facts about direct-care turnover costs, presents a framework for measuring those costs, and discusses their implications for providers, policymakers, and researchers. The inescapable conclusion is that direct-care turnover is a business problem, a quality of care problem, and a significant public resource problem.