VA Vocational Rehabilitation and Employment: Better Incentives, Workforce Planning, and Performance Reporting Could Improve Program

In 2004, a task force reviewed Veterans Affairs’ Vocational Rehabilitation and Employment (VRE) program and recommended focusing on employment through a Five-Track service delivery model and increasing program capacity. Here, the GAO looks at how employment has been impacted, the extent to which steps have been taken to improve capacity, and how program outcomes are reported. The authors recommended adjusting financial incentives and to improve strategic planning and transparency of reporting.