Using Consumer Satisfaction Information for Planning

Article Publication Date:

10/23/2017

Summary:

This training from the Independent Living Research Utilization Program (ILRU) provides information on how you can gather feedback and input directly from consumers in your state to improve Independent Living programs. The presentation includes information about methods to gather and analyze data. Part 1 is about gathering information and part 2 is about implementing improvements.

Article Author:

McDaniel, Ann; Fambro, Tonya; Weeks, Anne; Camene, Christine

Topics:

Consumer/Participant Direction; Stakeholder Involvement

Consumer Satisfaction

Business Acumen

Types/Tools:

Audio / Video recordings

Populations:

Developmental/Intellectual Disabilities; Physical Disabilities; Psychiatric Disabilities/Mental Illness

Sources:

ILRU