Promising Practices in HCBS: South Carolina- Improving Responsiveness of Service Managers to Persons\' Needs

This report describes how the State of South Carolina is addressing a problem of inconsistency between an individual’s needs and the service plans developed to meet identified needs. South Carolina added a feature to its automated Case Management System that reminds case managers of needs identified in the assessment that may potentially be included in the service plan. The report details the interventions, implications, and impact of this automated system.