A New Standard of Innovation: Findings from the I&R/A Technology Survey

This issue brief summarizes and shares quantitative and qualitative findings from the Aging and Disability Information and Referral/Assistance Technology Short Survey to inform understanding of key technology developments and highlight approaches that may be useful in the current situation or in future disaster situations. This survey, administered by ADvancing States’ National Information and Referral Support Center in 2021, gathered data in several key areas including service modality and call volume; social media; the resource database; Information Technology systems; remote work; and new technologies for staff and client engagement.