Information and Referral/Assistance

This issue brief summarizes and shares quantitative and qualitative findings from the Aging and Disability Information and Referral/Assistance Technology Short Survey to inform understanding of key technology developments and highlight approaches that may be useful in the current situation or in future disaster situations. This survey, administered by ADvancing States’ National Information and Referral Support Center in 2021, gathered data in several key areas including service modality and call volume; social media; the resource database; Information Technology systems; remote work; and new technologies for staff and client engagement.

The I&R Support Center holds a call or webinar on a monthly basis with I&R Specialists concerning topics of interest to those who work in the field of aging and disability I&R/A. Notes, PowerPoint presentations, and an audio recording from each call can be found here.

ADvancing States’s National Information and Referral Support Center has published a set of promising practice profiles stemming from the Technology in Practice: Contest to Identify Promising Practices in the Use of Technology in Aging and Disability I&R/A Programs. The contest was designed to identify promising practices in the use of technology in information and referral/assistance (I&R/A) programs serving older adults, people with disabilities, and family and friend caregivers.