Medicare Plan Finder: Usability Problems and Incomplete Information Create Challenges for Beneficiaries Comparing Coverage Options

Article Publication Date:

7/26/2019

Summary:

The GAO released a report to the Chairman of the Committee on Ways and Means summarizing findings of a survey sent to State Health Insurance Assistance Programs (SHIP) directors about the usability of the Medicare Plan Finder (MPF) website. The MPF website is a resource for comparing Medicare coverage options to help beneficiaries make informed decisions about their coverage. The report also includes other areas of improvement to make the website more user-friendly.

Article Author:

Cosgrove, James; Bushfield, Tim; Holihan, Maggie G.

Topics:

Accessibility

Medicaire

State Health Insurance Program

Types/Tools:

Reports

Populations:

Advocates; Aging/Older Adults; Caregivers; Developmental/Intellectual Disabilities; Dual Eligibles

SHIP counselors

Sources: