Information and Assistance Training Video and Manual - NY Connects Choices for Long-Term Care

File Downloads / Links

  • Training Materials PDF

Article Publication Date: 
3/19/2009
Summary: 
This curriculum, "Choices for Long-Term Care" was developed by the New York State Office for the Aging in partnership with Albany area institutions. These materials serve as a tool for NY Connects professionals to better understand the philosophy and definition of information and assistance, enhance their communication skills, and become familiar with the call map to better assist callers.
Topics: 
Accessibility; Consumer/Participant Direction; Quality; Resource Center
Types/Tools: 
Training materials
Populations: 
Aging/Older Adults
Sources: 
Grantee produced
New York State Office for the Aging
Programs/Initiatives: 
Aging and Disability Resource Center; Information and Referral; Person Centered Planning
States: 
New York
Keywords: 
Long-Term Care; State/Agency Information
educating professionals; scripts; active listening; communication skills;

Contact

Phil McCallion
mcclion@albany.edu

Short URL: http://www.advancingstates.org/node/51886