The Doctor Will Hear You Now: Audio-Only Telehealth and the Promise of Access, Equity, and Engagement in Medicaid

The COVID-19 pandemic has forced many providers to transition to telehealth when it became the only way patients could access health services. Medicaid agencies now have an opportunity to support phone-based telemedicine in primary care beyond the pandemic, and many are already doing so. This blog post explores strategies that Medicaid agencies can use to suport audio-only telehealth moving forward, including extending payment parity for telehealth visits and using value-based payment models.