Did You Receive the Help You Needed? Quality Assurance and Training Drive Practice: Findings from the National Survey of Aging and Disability I&R/A Agencies

ADvancing States is pleased to publish findings from the Aging and Disability 2023 Information and Referral/Assistance (I&R/A) National Survey. This brief explores several dimensions of quality assurance and training, including I&R/A standards, quality assurance and improvement, outcome measures, staff training, and staff certification. The survey results demonstrate that agencies use a variety of means to ensure the quality of services provided. Quality assurance and training strengthen I&R/A service delivery and support effective services and outcomes.