Article Publication Date:
4/22/2009
Summary:
Looking for a way to gauge consumer satisfaction in self-direction programs? The state of Virginia Department of Medical Assistance Services (DMAS) conducts an annual Consumer-Directed Recipient Satisfaction Survey, to monitor the performance of the fiscal agent and to provide DMAS with feedback to assist in the development and implementation of quality improvement strategies. The first and second year statewide survey and findings from 2007 and 2008, are available below.
Topics:
Consumer/Participant Direction
Populations:
Personal Assistant
Sources:
Public Partnerships, LLC
Programs/Initiatives:
Person Centered Planning
States:
Keywords:
Individualized Budget
DMAS; Consumer-Directed Recipient Satisfaction Survey; PPL payroll; PPL fiscal management services; DMAS Consumer-Direct Program; Continuous Improvement Plan
Contact
John Mkandawire
4991 Lake Brook Drive, Suite 90
Glen Allen , VA 23060
jmkandawire@pcgus.com
Short URL: http://www.advancingstates.org/node/52113