Consumer and Family Perspectives on Services Provided by Connecticut’s State Agencies: Do citizens with disabilities perceive agency activities as supportive of self-determination and consumer empowerment?

To what extent have several key state agencies and bureaus embedded concepts such as partnerships with families and citizens with disabilities, consumer decision making and self-determination into the training of their staff? This report is a follow up companion to a previous study and provides a good window onto 'grass roots' perspectives of consumers and families receiving services while informing agencies about how their particular efforts compare to those undertaken by others.