Surveys

Senior LinkAge Line is a free telephone information and assistance service which makes it easy for older adults and their families to find community services. With a single call, families can find particular or get help evaluating the situation and to determine what kind of service might be helpful. The ADRC grant project has shared their survey tools for both the Call Center and One-on-One Assistance.

This report summarizes information from the WI Department of Health and Family Services, Bureau of Aging and Long Term Care Resources (DHFS-BALTCR) Nursing Home Transition Real Choice Systems Change grant. A survey colleting information is an important initial step to assist county and state-level program and policy planners. This report provides an overview of the ways in which counties purchase direct care and support services for elderly people and people with disabilities.

ServiceLink is a NH statewide network of 13 regional offices & 50 satellites offices locally-administered, community-based resources for seniors, adults with disabilities and their families. Attached are the ADRCs program materials: overview presentation, evaluation framework, marketing plan, evaluation presentation, and customer satisfaction survey

The ARC of Tennessee developed this Personal Assistance Supports and Services Guide to provide people with disabilities the information & tools needed to hire and manage a Personal Assistant. Consumers first complete the self-assessment tool to determining needs. This entry also includes the user's guide and evaluation feedback form.

This comparsion matrix contains the information from 12 ADRC programs and the questions that appear on their customer satisfaction instruments. The surveys are used by ADRC-like entities used in developing recommended customer satisfaction questions.

There are three customer satisfaction surveys from the Pennslyvania Community Choice program included here. There are two surveys for consumers found to be eligible for HCBS services: one for those who enrolled and one for those who did not. The third survey was intended for consumers who were found to be ineligible for HCBS services.

This draft of a consumer satisfaction survey to be used by an ADRC can help continuous quality improvement efforts and address national evaluation questions. The survey asks questions about general experience with the organization and also asks for demographic information.

This paper explores the role of older participants in planning, developing and overseeing home and community based service (HCBS) programs. It seeks to help State Units on Aging and others in the aging network identify concrete steps they can take to support the role of these older individuals as public policy advocates. The report addresses the extent of older HCBS participants' current involvement, the barriers to success, and the strategies being used to attain participation.

Report describing methodology and results of Oregon Statewide Survey of Mental Health Drop-In Centers. Survey was commissioned by Oregon Real Choice grantee as part of its efforts to focus on the lack of meaningful choice and self-determination for consumers in the mental health network.

Oregon report summarizing findings of survey of community mental health agencies concerning their perception of the need for technical assistance/training for staff on strategies for improving employment outcomes for individuals with mental illness or in recovery from such an illness.