Resource Center

Included here are several documents pertaining to New Hampshire's ADRC Advisory Board. These documents include: A participant evaluation form, a member invitation letter, kickoff meeting materials, and a cover letter to consumers.

There are three customer satisfaction surveys from the Pennslyvania Community Choice program included here. There are two surveys for consumers found to be eligible for HCBS services: one for those who enrolled and one for those who did not. The third survey was intended for consumers who were found to be ineligible for HCBS services.

This report summarizes the results of a telephone survey conducted by Mathematica in mid-2002 of adults age 50 and over in 13 communities. The report includes population characteristics as well as their knowledge of long-term care coverage and service availability.

This AARP report describes elements of successful Information and Assistance (I & A) Programs for older adults and their families and provides case studies of Indiana, Wisconsin, and New Jersey I & A programs.

This entry describes the process of the development of Just1Call, a centralized information and assessment resource center in Mecklenburg County (Charlotte), NC, from planning to implementation. The posting includes a manual, report, case study, protocal and link to their website.

This draft of a consumer satisfaction survey to be used by an ADRC can help continuous quality improvement efforts and address national evaluation questions. The survey asks questions about general experience with the organization and also asks for demographic information.

This entry provides a table that summarizes the estimated costs and benefits associated with the proposed ADRC in Washington, D.C. The report included further details those costs and benefits.

Wisconsin’s Functional Screen system is a web-based application used to collect information about an individual’s functional status, health, and need for assistance for various programs that serve the frail elderly and people with developmental or physical disabilities. The website includes numerous resources regarding both an adult and children's version.

The Lewin Group under contract with Wisconsin's Legislative Audit Bureau examined the implementation, early outcomes, and cost effectiveness of the restructuring of Wisconsin’s long-term care system for the elderly, the physically disabled, and the developmentally disabled. The report offers key-findings based on over the past few years evaluation.

This document highlights the lessons learned from WI's nine counties that have operated ADRCs since 1999. Information is provided on short term case management, information and assessment, and outreach and marketing.