Resource Center

Because effective partnership is a cornerstone of successful ADRC program development and ongoing operations, the Lewin Group has completed several aging and disability case studies on existing successful public-private partnerships. The case studies describe the approach, implementation, and outcomes of each partnership as well as reported “lessons learned.”

The ServiceLink Resource Center has developed and shared a number of resources they are using to market the expansion of their service. Visit this ADRC’s website or review their outreach material which includes a fact sheet, newsletter guidelines, marketing plan and messages, advertisements for print and radio, a general press release, flyers, brochures and logo.

How many hoops does a consumer have to jump through to receive services? The goal of service delivery for ADRC is seamless entry into long term supports for consumers. This document outlines basic indicators of streamlining access by looking at different aspects of the process. The Measures Matrix will utilze the Evaluation Plan Highlights document also attached.

How can you test the satisfaction of customers receiving services? The Forsyth County ADRC has shared a presentation about their process of measuring satisfaction. They have also included the results from their post-test consumer surveys and the findings that their questionnaires provided.

One challenge many ADRCs face is how to provide services over large geographic areas with small numbers of staff. Several states have chosen to use kiosks as part of their outreach and marketing or information and referral components. This issue brief explores kiosks in use by ADRC grantees and other organizations and discusses considerations in designing accessible kiosks.

Managed by the Home Care Quality Authority (HCQA), a public agency in Washington, this Registry is a customized internet-based system designed to match the needs of publicly funded in-home consumers/employers with pre-qualified individual providers. The day-to-day operations are administered by Referral and Workforce Resource Centers (RWRCs). Local sites offer programs and services including referral searches, a Resource Clearinghouse and outreach materials such as the attached newsletter.

The CMS Systems Change conference, Transforming Systems: Keys to Success was held April 10-12 in Baltimore. Presentations from the 2006 sessions are available in both PDF and text formats. Topics range from ideas on system transformation, stakeholder involvement, coalition building, strategic planning, sustaining systems change, and the Deficit Reduction Act. Full titles are listed in the keywords section.

Launched by CMS, the center provides information and assistance to state and local governments, policy makers, researchers, employers, workers and consumers. The Resource Center offers a comprehensive on-line database, information through a toll-free telephone number, and individualized, in-depth technical assistance for selected State Medicaid Agencies. Visit the site for best practices and other materials to increase the quality of the workforce and enhance recruitment and retention.

Parent to Parent and Family Voices are proud to announce the new Family to Family Health Information and Education Center called the Virginia Integrated Network of Family Organization or The VA-INFO Center. The center provides youth and parents of children with special needs, service providers and others one place to call to get information and referrals, parent to parent peer support, annual family support conference, and other training opportunities.

The Hennepin County Human Services and Public Health Department outlines the accomplishments made to date after their one-year initiative. They also offer their future plans for implementation.