Quality

This draft of a consumer satisfaction survey to be used by an ADRC can help continuous quality improvement efforts and address national evaluation questions. The survey asks questions about general experience with the organization and also asks for demographic information.

The Lewin Group under contract with Wisconsin's Legislative Audit Bureau examined the implementation, early outcomes, and cost effectiveness of the restructuring of Wisconsin’s long-term care system for the elderly, the physically disabled, and the developmentally disabled. The report offers key-findings based on over the past few years evaluation.

This matrix provides an overview of selected short term case management tools used by aging and other human service agencies. It contains descriptions of informational elements, format, targeted populations and staff training.

This is an overview of selected screening and referral tools used by aging and other human service agencies. It contains descriptions of informational elements, format, targeted populations and staff training.

Richland County, Wisconsin created a manual detailing procedures for handling information and referral calls to their Aging and Disabilties Resource Center. The 12 page flip chart guide contains information on greeting callers, assessing for emergency, plan of action and post call work.

This presentation was given by Susan Reinhard and Lisa Alecxih on ADRC Design Options at the CMS Real Systems Change Conference in March, 2004. The presentation reviews features that resource centers must provide and uses three sites as an example.

The Lewin Group under contract with the University of Maryland, Baltimore County (UMBC) examined the efficiency of the Older Adults Medicaid Waiver for Home and Community Based Services and developmental steps for a single entry point system.

This paper discusses the ethical/right relationship that must exsist between service systems and the people they serve and between the individuals in the service system and the people they serve. It provides a good underpinning for work in person-centered planning.

This paper explores the essential relationships that must exist if people are to take precedence over systems. It considers bureaucracy and its relationship to the people it purports to serve. This article serves as a nice underpinning for work on person-centered planning.

This is the keynote presentation given by Michael Kendrick at The Promise of Opportunity conference in Albany, NY. The presentation includes a discussion of person-centered planning vs. person-centeredness. It also looks at the relationships and values that must be present if people are to be at the heart of social service systems.