All States/Territories

This communication is part of CMS’ on-going effort to share information about developments in the field that positively impact the quality of services & supports provided through the Medicaid HCBS program. Participant Experience Survey (PES) – Elderly/Disabled Software arrived with this memo. The software automatically calculates the indicators & generates a report. A link below provides information on how to obtain a copy. This letter is also referred to as HCBS Quality Communication #6.

The purpose of this report is to share identified best practices for recruitment & retention of nursing & nursing assistive personnel as identified by local experts. From Oct ‘02-July ‘04, the Center for Health Workforce Planning in the Bureau of Health Care Access, Iowa Department of Public Health, funded 7 demonstration projects with the intent of identifying successful strategies. This report provides a summary of the goals, strategies, challenges & contact information for each project.

The ADRC program calls for aging networks to broaden its target population & closely coordinate with the disability network to establish seamless systems for consumers. This brief provides background information on characteristics of individuals with physical disabilities, describes the major information & service needs & the existing supports & services system. The brief also addresses implications for grantees in serving this population & provides additional resources to facilitate operations.

This material outlines the services available at the Milwaukee Department on Aging. The Handout and Resource Center Page provides an overview of the services offered. Also, there are sample marketing materials and flyers for the flu program, the energy assistance and fitness center.

Offered at the 29th Annual n4a Conference in Atlanta. Presentation includes national overview and vision, role of TA, and questions posed to three AAAs developing ADRCs during a July 11, 2004 n4a intensive about ADRCs.

Tip sheet to be shared with consumer task force or advisory board members regarding how they can be effective at the meeting and in the between times.

Slides for conference call on collaboration between aging services and Medicaid. Presented by Glenn Stanton of CMS and John Wren of AoA, February 24, 2004. Topics: Promoting Balance in Long Term Care, ADRC Goals, ADRC – A Priority for CMS, State Agency Partnership, AoA’s Vision for Long Term Care.

This comparsion matrix contains the information from 12 ADRC programs and the questions that appear on their customer satisfaction instruments. The surveys are used by ADRC-like entities used in developing recommended customer satisfaction questions.

This report summarizes a study supported by the Robert Wood Johnson Foundation examining how 18 states simplified the Medicaid eligibility process. Study Highlights: The type & extent of Medicaid application simplification measures, times which simplification occured, contact types varied to assist Medicaid eligible individuals with the application, Medicaid budget cuts are likely to negatively impact the application process.

Overview of selected transitional tools used by aging and other human service agencies. Contains descriptions of informational elements, format, targeted populations and staff training.