All States/Territories

To help understand the implications of consumer-directed programs abroad, AARP's Public Policy Institute commissioned a study to describe and analyze consumer-directed programs in the Netherlands, England, and Germany. Researchers completed in-person interviews with key stakeholders and conducted an in-depth literature review.

This study examines how this model of consumer-direction changes the way consumers meet their personal assistance needs. Consumers reported the type, timing, and amount of personal assistance they received, as well as any home or vehicle modifications and equipment purchases made, to meet their personal assistance needs. This report discusses consumer-satisfaction, unmet needs, and additional Medicaid costs.

Scripps Gerontology Center provided these background materials for an April 25, 2006 TA call titled "Designing Your Participant Satisfaction Survey". The materials highlight survey design elements and different survey instruments are compared.

This presentation was part of the 2007 Government and Vendor Fiscal/Employer Agent Workshop. The presentation discusses some key activities related to F/EA quality management, including: implementing effective Medicaid provider agreements and administration contracts, conducting initial F/EA readiness/certification reviews, and implementing ongoing F/EA performance/recertification reviews and program participant, representative and worker satisfaction surveys.

The University of Maryland conducted telephone surveys and focus groups to determine consumers’ preferences for a cash option or traditional agency delivered services in New Jersey. This article reports the findings including, demographics, interest in a cash option, and attractive program features.

This report details the enrollment issues faced during implementation of the program. In addition, the report looks at consumer experiences including issues resulting from acting as an employer and effects on quality of life. The abstract (free) and full report (subscription required) are available.

This report details the enrollment issues faced during implementation of the program. In addition, the report looks at consumer experiences including issues resulting from acting as an employer and effects on quality of life. The abstract (free) and full report (subscription required) are available.

This article describes Cash & Counseling in Florida and some of the benefits to consumers.

This study examined the effectiveness of the Cash & Counseling program for those with a diagnosis of mental illness using previous research from the Cash & Counseling Demonstration and Evaluation (CCDE) program in New Jersey. The link to the article abstract is available here.

The Consumer Directed Attendant Support Program developed this resource for participants. The manual contains ideas, approaches, and suggestions for consumers as they hire, train, and supervise attendants. Training includes budgeting, employer issues, and communications skills.