Information and Referral

Most literature focuses on long-term services and support utilization rather than awareness. This Canadian study used a series of 12 vignettes to describe common situations faced by older adults for which community support services (CSSs) might be appropriate. The findings showed that awareness of CSSs is much lower than previously thought, and that the most important sources of information were information and referral sources, the telephone book, doctors’ offices, and word of mouth.

Looking for information and resources to help families plan for future long-term care? Explore this web site, developed by the U.S. Department of Health and Human Services, geared toward helping individuals review their options before making decisions. It is primarily intended as a planning resource for individuals who don't yet require long-term care, but includes information on services and financing options that can be helpful to all.

A newly enhanced, person-centered call center that will serve as a link to information and services for older adults and caregivers across the United States has been introduced. Callers will speak with an Information Specialist who will help connect them to a local agency in their area for information and assistance. The service also features a newly re-designed website for boomers and older adults.

Care management has been recognized as a valuable service in supporting family members who care for their older adult relatives. TCARE® is a caregiver assessment and referral protocol designed to assist care managers. The major goal of TCARE® is to provide care managers with a set of steps that are needed to move from the assessment to the implementation of a care plan. Find a presentation on Georgia’s experience with their person-centered initiative and use of the protocol

DB101 provides online tools, resources and information on health coverage, work and benefits for people with disabilities and those supporting them. Four states (California, Minnesota, Michigan and New Jersey) have their own sites, which include benefits calculators to help individuals understand how a job may affect total income and health coverage, or whether they may qualify for specific state programs. The resource is a product of the Employment and Disability Benefits Initiative.

The information and assistance (I&A) service is a cornerstone of the ADRC. This guide provides tools that I&A supervisors can use to cultivate, mentor and maintain a top-notch team of professionals. It incorporates tools developed and used by two ADRC’s in Wisconsin, and includes tools for recruitment and hiring, ongoing communication, training, and performance feedback and appraisal. A number of sample forms are provided.

The “Creating Aging-Friendly Communities” online conference was designed to capture knowledge being accumulated by researchers, advocacy groups, grassroots organizations, and local governments across the U.S., and make it available to others interested in learning what they could do to make their communities more aging friendly. This article describes the conference and supporting Web site.

Ten grants were awarded to states to develop a profile of the publicly funded LTC system and to assist CMS to develop national benchmarks that will be used to measure the degree and success of states' efforts to offer community based LTC services. Review Michigan’s report which focuses on the priority population of the elderly and adults with physical disabilities, but also includes systems that serve adults with developmental disabilities, adults with mental illness and children.

Explore how this state deals with Assessments, Level of Care, Money Follows the Person and other policies through their comprehensive online HCBS Case Management Manual. Included are detailed information on services, units and rates, and forms. Find an online index to the manual, where each link loads a separate Word document with detailed information on the item.

Looking for sample e-newsletters funded by the MIG grant and geared towards employing people with disabilities? The state of Maine created 'Working Together e-News' as a way of providing timely, relevant, business-oriented information and updates for employers that are interested in diversifying Maine's workforce. An archive of these newsletters are provided on their website and could serve as an example to other states considering a newsletter sponsorship model.