Aging and Disability Resource Center

This one-page consumer satisfaction survey instrument is used by the Maryland Access Point (MAP) ADRC program. The protocol and survey tool are available. The survey was also administered on-line. The consumer satisfaction survey is just one component of the MAP evaluation.

The following Memorandum of Understanding and Memorandum of Agreement are examples between agencies including the Maryland Departments of Aging, Disabilities, Health and Mental Hygiene, and Human Resources and the Office on Aging. Use the state-level or local country forms as templates to creating your own agreements.

This draft marketing plan from the Maryland Access Point (MAP), the ADRC program in Maryland, primarily addresses the marketing of the web-based information system in development. In order to reach the range of audiences, the MAP project has consulted with an outside agency to create a wide mix of mediums including print collateral, cable, radio, and website advertising. Review the phases of their upcoming outreach.

Part of the national Aging and Disability Resource Center (ADRC) network, Link-Age is an evolving concept in Indiana and growing. The informational brochure provides consumers a way to discover their website and the video provides another way to get information. From the site you can either be connected to a local agency’s web site or search the database for resources.

This baseline survey has the reviews of professionals working with those at risk of losing their subsidized housing and entering a nursing facility due to emotional, cognitive, or behavioral issues. The survey was also used to better understand and identify risk factors, and import services, associated with nursing home placement, its avoidance, and training needs.

How do Information and Referral Centers establish guidelines for inclusion in, and exclusion from, their resource databases? This overview from the National Aging I&R Support Center with permission from Information and Referral: The Journal of the Alliance of Information and Referral Systems discusses the need for formal criteria. Sample inclusion/exclusion criteria are appended.

The Florida Department of Elder Affairs has set forth inclusion and exclusion guidelines for the integrated statewide information and referral database. This database will serve as a single point of access for information, counseling, referrals, assessment and eligibility functions, which will maximize consumer choice. The database includes entities that serve both Florida’s elders and their families, and adults suffering from severe and persistent mental illness.

This worksheet helps ADRCs assess the hoops that consumers have to jump through to receive services. The goal of the worksheet is to aid ADRCs in planning for seamless entry into long term supports for consumers and serve as leaders in systems change. This tool can also be used for internal planning or with advisory or governing committees. Fill in the lines and boxes and see where to streamline and where there are barriers.

The attached assessment tools are used statewide throughout the Aging Network to collect information to streamline the eligibility determination referral process. Individuals with a high priority based on the screening are referred for a comprehensive assessment prior to care plan development and enrollment for services.

The State of Florida is vulnerable to a variety of hazards that threaten its citizens and the Northeast Florida AAA had developed both a number of resources in disaster preparedness. The Comprehensive Emergency Management Plan encompasses recognition of responsibilities in the event of a disaster. The continuity of Operations (COOP) Plan establishes policy and guidance to ensure the execution of the AAA mission essential functions.