Aging and Disability Resource Center

How can you test the satisfaction of customers receiving services? The Forsyth County ADRC has shared a presentation about their process of measuring satisfaction. They have also included the results from their post-test consumer surveys and the findings that their questionnaires provided.

One challenge many ADRCs face is how to provide services over large geographic areas with small numbers of staff. Several states have chosen to use kiosks as part of their outreach and marketing or information and referral components. This issue brief explores kiosks in use by ADRC grantees and other organizations and discusses considerations in designing accessible kiosks.

The Hennepin County Human Services and Public Health Department outlines the accomplishments made to date after their one-year initiative. They also offer their future plans for implementation.

This brief provides background information on characteristics of the MR/DD population and describes the major information and service needs of the MR/DD population and the existing supports and services system. The brief also addresses implications for grantees serving this population and provides additional resources to facilitate ADRC planning and operations.

How are ADRCs and other non-profits using mobile technology? For staff who spend time traveling to clients homes and providing services in a non-office setting, portable information is a must. This issue brief provides some basic information about the most common forms of mobile technology and some issues to consider before adopting portable equipment as a service delivery tool. Also included are the ways information is accessed, collecting client data plus the approaches used by other states.

The Bangor Eastern Agency on Aging ADRC project has shared a number of resources involving the Intake and Referral Process. The first is their policies which provide staff guidelines for consistency. The second resource is their intake questions to help record and collect information. Lastly, they have shared their feedback referral process and how to make this simple and accessible by the consumers.

Curious about the ADRCs, a Joint Program of the Administration on Aging and Centers for Medicare & Medicaid Services – this Fact Sheet provides a short overview and a map illustrating where and what kinds of activities are taking place across the country. Find out about the efforts to develop “one-stop-shop” programs.

With this funding for Systems Transformation, CMS will be awarding several states and non-profit agencies with small supplemental grants. States and other eligible organizations, in partnership with their disability and aging communities, may submit proposals to design and construct systems infrastructure that will result in effective and enduring improvements in community long-term support systems.

The Compendium contains basic information about each of the Real Choice Systems Change Grantees. The Compendium will help you learn more about how these grants will be used to allow more people of all ages with a disability or long term illness to live and participate in their communities. Real Choice Systems Change Grantees will also find the Compendium useful to identify other Grantees with similar goals and activities. The fifth edition of the Compendium replaces all previous editions.

Where are the ADRC pilot sites and what have they accomplished? A new handout provides an easy overview of the projects and their target population(s). A new one page fact sheet explains recent activities based on information provided by grantees through the Semi Annual Reporting Tool (SART).