Personal Assistant

This section of Vermont's program manual provides more information on what allowable budget uses are under the Flexible Choices program and further information about program eligibility.

These frequently asked questions provide information about Agency with Choice, how it works, and employer responsibilities.

This article discusses the quality of care received by participants in the Cash & Counseling Demonstration and Evaluation, including health outcomes, the potential for fraud and abuse, and participant satisfaction.

This video offers a first-hand account of how one consumer negotiates the Cash & Counseling program. Developed as a part of the Consultant Training Project, this piece was produced by Burness Communications with funding from CMS and MEDSTAT. Follow the link to save and view the video.

This form was developed for the Flexible Choices program to request payments for services, goods and cash.

This 5 minute video features a Minnesota couple and their case managers. The participants discuss their interest and experience with Cash & Counseling. Follow the link to save and view the video.

This Provider Resistance Toolkit includes: Tips on working with providers, a template letter for providers, template frequently asked question document, template Power Point presentation, sample case management references, graphic: Consumer and Provider tasks in consumer-directed services and basic components, and a sample presentation: Self-direction: What to look for from the federal, state and provider perspectives.

The purpose of this study was to determine consumers’ interest in a cash option for personal assistance services, in comparison to traditional agency-delivered services. Telephone surveys and focus groups produced information on four states, including demographics, and preference toward a cash option. The results are discussed and policy issues are examined.

Findings of a New York consumer telephone survey conducted to determine the consumers’ interest in a cash option, in comparison to traditional agency-delivered services. The demographics and attitudinal characteristics are presented, in addition to consumer preferences and policy issues.

Scripps Gerontology Center provided these background materials for an April 25, 2006 TA call titled "Designing Your Participant Satisfaction Survey". The materials highlight survey design elements and different survey instruments are compared.