Aging/Older Adults

How many hoops does a consumer have to jump through to receive services? The goal of service delivery for ADRC is seamless entry into long term supports for consumers. This document outlines basic indicators of streamlining access by looking at different aspects of the process. The Measures Matrix will utilze the Evaluation Plan Highlights document also attached.

How can you test the satisfaction of customers receiving services? The Forsyth County ADRC has shared a presentation about their process of measuring satisfaction. They have also included the results from their post-test consumer surveys and the findings that their questionnaires provided.

One challenge many ADRCs face is how to provide services over large geographic areas with small numbers of staff. Several states have chosen to use kiosks as part of their outreach and marketing or information and referral components. This issue brief explores kiosks in use by ADRC grantees and other organizations and discusses considerations in designing accessible kiosks.

A growing number of states are turning to managed long-term care in their Medicaid programs for younger adults and elderly people with disabilities, including those with Alzheimer’s disease and other forms of dementia. This issue brief describes how two states, Massachusetts and Wisconsin, have addressed the special needs of beneficiaries with dementia in the design of their programs and makes policy recommendations for states that are considering implementing or modifying programs.

This groundbreaking two-part report calls for significant improvement in health care and long-term care that relies too much on families without recognizing and assessing family caregivers' own support and health needs. Volume II provides four background papers and two personal accounts. Chronic illness and disability, as these accounts reveal, affects not only the lives of the individual, but also of family members who provide the care and support.

This two-part report calls for significant improvement in health care and long-term care that relies too much on families without recognizing and assessing family caregivers' own support and health needs. Volume I reflects the professional consensus achieved among experts and stakeholders on fundamental principles and practice guidelines that apply to a range of practitioners in a variety of settings. The strategies focus on stimulating caregiver assessment as a basic component of practice.

Some states incorporate caregiver support services into their programs that serve older people or adults with disabilities; in other states, it is separate with distinct eligibility criteria. Because many states are increasing HCBS funding, policymakers and administrators have a strong interest in emerging trends. This report highlights three: caregiver assessment, consumer direction in family caregiver support services, and collaborations between the aging network and the health care system.

Support brokerage is a potentially important development that can assist in enabling people to make informed decisions and promoting independence. This discussion paper from England raises a number of pertinent debate questions about the practicalities and potential difficulties of support brokerage. As we here in the US implement system transformation that includes self-determination, we can learn from the examples illustrated in these UK brokerage pilots.

The CMS Systems Change conference, Transforming Systems: Keys to Success was held April 10-12 in Baltimore. Presentations from the 2006 sessions are available in both PDF and text formats. Topics range from ideas on system transformation, stakeholder involvement, coalition building, strategic planning, sustaining systems change, and the Deficit Reduction Act. Full titles are listed in the keywords section.

The Hennepin County Human Services and Public Health Department outlines the accomplishments made to date after their one-year initiative. They also offer their future plans for implementation.