Single Point of Entry/No Wrong Door

In September 2004, Minnesota’s Real Choice Systems Changes grantees presented at the Illinois 2004 Systems Change Seminar. Presentations covered the Minnesota’s Personal Assistance Care Program, QA/QI grant, ADRC grant, and its Senior Health Insurance Program. A variety of topics covered include quality assurance, stakeholder involvement and personal assisted services

Community Service Options, Inc (CSO) is an organization dedicated to assisting persons with developmental disability to receive service and live in the “least restrictive” setting. CSO provides screening, eligibility assessment, service coordination, and advocacy throughout the Chicago area. The website provides links to their services and assessment tools.

ADRCs can be affected by both external and internal changes in leadership. Organizations that plan for and carefully manage a leadership transition, however, can minimize disruption and even use the change to shift direction and strengthen organizational capacity. This issue brief offers suggestions for ways ADRCs can manage transition and position themselves to take advantage of opportunities to strengthen collaboration and advance the goals of the ADRC program.

This is an MOU between the Arkansas Department of Human Services and the AAA of Southwest Arkansas. It is not applicable statewide, only for the ADRC service area. This MOUs outlines the purpose and scope of agreement between the two divisions.

How many hoops does a customer have to jump through to receive services? The goal of this self-assessment is to help ADRCs serve as leaders in systems change in the area of streamlined access. The paper outlines several hoops that individuals often have to navigate to gain access to information about LTC services beginning with the initial call. This report contains examples from current grantees, offers context and can be used as a tool for developing a clear strategy for streamlining access.

The National Association of Area Agencies on Aging (n4a) Conference was held in August 2006 in Chicago. A one day session focused on Aging and Disability Resource Centers. The day was broken into three sections: an AoA/CMS Overview, State Profiles from Ohio, Indiana, Iowa and Illinois and an audience consultation session. Review the overview slides and the state summaries which explore Single Point of Entry and navigating the long-term care systems maze.

The Alabama Medicaid Agency contracted with The Lewin Group to conduct a single point of entry feasibility study. Lewin and the Alabama Medicaid Agency staffed a single point of entry work group composed of Alabama consumers and other long term care stakeholders; this work group guided the study. A literature search on SPE best practices and national initiatives was used to develop three possible models for the state, each of which presents an array of pros and cons.

The Texas Department of Aging and Disability Services (DADS) conducted an end-of-grant de-briefing for its stakeholders. The purpose was to give the grant’s pilot participants (Heart of Texas Council of Governments; Central Texas Council of Governments; Texoma Council of Governments) an opportunity to discuss their 3-year projects and articulate lessons learned. The intent of the system navigator grant was to help all persons in their community navigate the maze of long-term services.

A one page overview of basic information about F2F centers including the purpose, activities, and techniques.

Family to Family Centers provide information and other supports both to family members and to professionals who serve children and youth with special health care needs. This topic paper highlights innovative strategies developed by individual Family to Family Centers to develop partnerships to expand their reach, to enhance outreach to parents, to serve a culturally diverse clientele, to help youth prepare for transition, and to ensure organizational sustainability.