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“Engaging Advisory Committees to Provide Effective Meaningful Input and Direction”<br>This ADRC-TAE issue brief provides: an overview of developing an effective advisory committee and approaches to engage members, key considerations when forming and facilitating a committee, tips to promote ongoing involvement of a committee, and resources for more information.

One of the most significant barriers to the development of comprehensive home and community-based support systems the availability of affordable, accessible housing. To help persons with disabilities of all ages locate housing, a handful of states have developed information and assistance programs that provider information on rental housing. This brief provides an overview of a sample of existing web-based housing registries in Connecticut, Massachusetts, Minnesota, and Tennessee.

The purpose of this issue brief is to describe why excellent customer service is important within the context of an Aging and Disability Resource Center (ADRC), to illustrate lessons learned about providing excellent customer service from the private and public sectors, to highlight implications for designing and operating an ADRC that provides excellent customer service, and to recommend steps an ADRC might take to achieve excellence in customer service.

In many instances ADRC projects are faced with development of a new program. Any new program, in either the public or private section, requires basic business planning to ensure the development of a sustainable model. This Aging and Disability Resource Center (ADRC) Technical Assistance Exchange brief provides an overview of business planning including information on market analysis and organizational structure.

Wisconsin’s Family Care pilot program constitutes a major re-design of the state’s long-term care (LTC) system. Concerns over system fragmentation, institutional bias, and rising expenditures fueled a strong desire in Wisconsin to improve and redesign the system. This paper summarizes the Wisconsin Resource Center (RC) experience as documented in The Lewin Group’s four reports for the Wisconsin Legislative Audit Bureau’s Evaluation of the Family Care Program.

The three documents provided here focus on elements of ADRC research and evaluation. The documents specifically address data sources, minimum data sets, national evaluation design, potential indicators, and a draft ADRC evaluation framework.

The grant summaries for the states awarded the ADRC Grant are contained here. There is also a matrix of baseline plans from the grantees and a cooperative agreement. In addition, the HHS press release for the first 12 grants for developing ADRCs is also included.

Grant summaries on the 2004 ADRC Grant Program grantees is provided here. Also, the HHS press release for this second round of 12 grants for developing ADRCs and a cooperative agreement are provided.

This is the Administration on Aging's National Aging Information and Referral/Assistance Support Center guide. This guide assists State and Area Agencies on Aging and local providers in matching I&R/A services with established AIRS Standards.

This is an overview of selected assessment tools used by aging and other human service agencies. The matrix contains descriptions of informational elements, format, targeted populations and staff training.